TERMS AND CONDITIONS (UK & INTERNATIONAL SALES)

Last Updated: [Date]

1. Information About Us 1.1 Identity: This website, Grimbits.com, is operated by Andrew Kerwick-Chrisp trading as “Grimbits.” 1.2 Contact: Our address is 2 Stilebrook Road, Olney, MK46 5EA. You can contact us at info@grimbits.com. 1.3 Status: We are a self-employed sole trader business established in the United Kingdom.

2. Intellectual Property & Non-Affiliation Disclaimer 2.1 Independent Creator: Grimbits is an independent third-party creator of gaming accessories. We are not affiliated with, endorsed by, sponsored by, or licensed by The Pandemonium Institute. 2.2 Third-Party Rights: Blood on the Clocktower is a registered trademark of The Pandemonium Institute. Any use of game terminology, character names, or mechanics on this site is for descriptive purposes only to demonstrate compatibility with the game (Nominative Fair Use). 2.3 Grimbits Rights: All original 3D models, artwork, design concepts, and website content on Grimbits.com are the intellectual property of Andrew Kerwick-Chrisp. You may not reproduce, copy, distribute, or create derivative works from our designs for commercial purposes without our express written permission.

3. Orders and Contract 3.1 Order Process: Your order constitutes an offer to purchase. Our acceptance of that offer takes place only when we send you a dispatch confirmation email. 3.2 Availability: All products are subject to availability. If we cannot supply an item (e.g., due to 3D printing failures or material shortages), we will inform you and refund you in full.

4. Pricing, VAT, and International Duties 4.1 Currency: Prices are displayed in GBP (£). 4.2 VAT: We are not currently VAT registered; therefore, no VAT is charged on your order. 4.3 International Orders (Customs & Duty): If you order from outside the UK, your shipment may be subject to import duties and taxes once it reaches your country. Grimbits is not responsible for these charges. We have no control over these charges and cannot predict what they may be. You are the “importer of record” and must comply with all laws of your country.

5. Production Times, Shipping and Delivery 5.1 Made-to-Order & Backorders: Many of our products are hand-crafted, 3D printed to order, or produced in small batches.

  • Specific Estimates: Please refer to the individual product page for the most accurate estimated production and dispatch times for that specific item.

  • Mixed Orders: If your order contains items with different lead times (e.g., one in-stock item and one made-to-order item), your entire order will generally be held until all items are ready to ship. 5.2 Dispatch Estimates: Any dispatch or delivery dates provided are estimates only and are not guaranteed. Production times may vary due to workload, material supply, or print failures. 5.3 Delays: We are not liable for delays caused by postal services, strikes, customs clearance processes, or unexpected production delays. 5.4 Risk: The products will be at your risk from the time of delivery. Ownership passes to you when we receive full payment.

6. Returns and Cancellations (The “Cooling-off Period”) Under the UK Consumer Contracts Regulations 2013: 6.1 Right to Cancel: You have the legal right to cancel your order for any reason within 14 days of receiving the goods. 6.2 How to Cancel: You must notify us clearly by email at info@grimbits.com before the 14-day period expires. 6.3 Returning Goods: You must send the goods back to us within 14 days of telling us you wish to cancel. 6.4 Return Costs: Unless the item is faulty or incorrect, you (the customer) are responsible for the cost of return shipping. 6.5 Refunds: We will refund the price you paid for the products (including standard delivery costs) within 14 days of receiving the returned goods. We may make a deduction if the value of the goods has been reduced as a result of your handling them (e.g., if they are damaged or used). 6.6 Exceptions: You do not have a right to cancel orders for:

  • Goods made to your specific specification (e.g., “Custom painted with my name”).

  • Digital downloads once downloading has started.

7. Faulty Goods 7.1 Consumer Rights Act 2015: We are under a legal duty to supply goods that are in conformity with this contract. The goods must be as described, fit for purpose, and of satisfactory quality. 7.2 Remedy: If an item is faulty, please contact us immediately. You are entitled to a refund, repair, or replacement in accordance with your statutory rights.

8. Limitation of Liability 8.1 Business Losses: We only supply products for domestic and private use. We have no liability to you for any loss of profit, loss of business, or business interruption. 8.2 Exclusions: Nothing in these Terms limits our liability for:

  • Death or personal injury caused by our negligence.

  • Fraud or fraudulent misrepresentation.

  • Any matter for which it would be illegal for us to exclude liability under UK law.

9. Governing Law These Terms are governed by English Law. You and we both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales. (If you live in Scotland or Northern Ireland, you can also bring legal proceedings in your local courts).