PRIVACY POLICY

Last Updated: 12/12/2025

1. Introduction Welcome to Grimbits.com (“we,” “us,” or “our”). We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from Grimbits.com (the “Site”). We are the “Data Controller” for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including email address and phone number).

    • Purpose: To provide products to you, process payments, arrange for shipping, and provide you with invoices/order confirmations.

    • Legal Basis: Performance of a Contract (fulfilling your order).

  • Device Information: We automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.

    • Purpose: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

    • Legal Basis: Legitimate Interests.

3. Sharing Your Personal Information We share your Personal Information with third parties to help us provide our services and fulfill your contracts, as described below:

  • E-commerce Platform: We use WooCommerce and Stripe to power our online store. They process your data to allow the website to function.

  • Payment Processors: We use Stripe to process payments securely. We do not store your full credit card details on our own servers.

  • Shipping Services: We share your name and address with delivery companies (e.g., Royal Mail, UPS, DHL) specifically to deliver your order.

  • Compliance with Laws: We may share your Personal Information to comply with applicable laws and regulations (such as tax laws) or to respond to a subpoena, search warrant, or other lawful requests for information we receive.

4. International Transfers As we sell worldwide, your personal information may be transferred outside of the UK or the European Economic Area (EEA).

  • If you are located in the EEA, note that your data may be processed in countries (such as the United States) used by our service providers (like our website host or payment processor). We ensure these providers adhere to GDPR standards through standard contractual clauses or adequacy decisions.

5. Data Retention We will retain your Order Information for our records unless and until you ask us to delete this information.

  • Note: We are legally required to keep basic order details (Name, Order Value, Address) for 6 years for UK Tax (HMRC) purposes. We cannot delete this specific data even if requested, as it is a legal obligation.

6. Your Rights (GDPR) If you are a resident of the UK or the EEA, you have the right to:

  • Access the personal information we hold about you.

  • Correct your personal information if it is inaccurate.

  • Delete your personal information (the “Right to be Forgotten”), subject to our legal tax obligations.

  • Withdraw consent for marketing emails at any time.

To exercise these rights, please contact us at the email below.

7. Cookies We use cookies to improve your experience on our Site.

  • Essential Cookies: Necessary for the website to function (e.g., keeping items in your cart).

  • Analytics Cookies: Help us understand how customers use the site. You can control and manage cookies through your browser settings.

8. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email:

Email: info@grimbits.com Address: 2 Stilebrook Road, Olney MK46 5EA